| Sample
Training Program
Outline
1. Welcome / Introduction
2. Who Are We Serving, Who Are We
3. Challenges for Caregivers in Regards to Transportation
4. Potential Challenges for Volunteer Drivers
- Listening
- Communication
- Sensitivity
- Preventing Agitation
- Dealing with Agitation
- Providing Physical Assistance
- Boundaries
5. Safety Considerations for Volunteer Drivers
6. Emergency Procedures
7. Resource sheets
- Incident Report
- Vulnerable Adult
- Volunteer Driver Position Title
- “At-Risk” Driver’s Checklist
- Volunteer Driver Code of Conduct
- Reason for Code
- Codes A – Z
- Violation of Codes A-Z
- Criminal Background Study
- Driving Record
- Description of Service, Service Area, Days and Hours
of Service, Scheduling and Cancellation
- Procedures for Passengers
- Passenger Responsibilities
- Passenger Survey
- Passenger Registration
- Volunteer Driver Application
- Volunteer Driver Availability
- Volunteer Driver Logging Form
- Private Vehicle Registration
- Training Evaluation
- Training Packet for Volunteer Drivers
8. Leader specifics
9. Management of Specific Issues
10. Risk Management
11. Insurance for Volunteer Transportation
Programs
- Commercial General Liability
- Director’s and Officer’s Liability
- Professional Liability
- Accident Insurance
– Insurance and Liability Concerns
– Materials Needed to Teach
12. Conclusion |
